Shipping policy

Last updated: 10 October 2026

How and when we dispatch your order, what delivery costs and what to expect once your parcel is on its way.

AT A GLANCE

Orders are processed within 1–2 business days.
We ship worldwide; available options and costs are shown at checkout before you pay.
You’ll receive a tracking number by email once your order ships.
Customs duties, import taxes and fees are the customer’s responsibility.

1. Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays). You’ll receive a confirmation email when you place your order and a second email with tracking details once it has been dispatched. During sales and holidays processing may take a little longer.

2. Delivery times

Estimated delivery times from dispatch:

Destination	Estimated delivery
United States & Canada	4–7 business days
United Kingdom	2–4 business days
Europe	5–10 business days
Rest of the world	10–20 business days

Delivery times are estimates and are not guaranteed. The exact shipping options for your address are shown at checkout.

3. Shipping costs

Shipping costs are calculated at checkout based on your address and the items in your basket, and are always shown before you pay.

4. Customs, duties & import taxes

Orders delivered outside the country of dispatch may be subject to import duties, taxes (such as VAT) and customs fees charged by the destination country.

These charges are the customer’s responsibility: they are not included in the product price or in the shipping cost.
They are usually collected by the courier or by customs before delivery, and must be paid to receive the parcel.
We can’t predict their amount: for details, please check with your local customs office before ordering.
If a parcel is refused or not collected because these charges were not paid, duties are not refunded and any return costs may be deducted from a refund.

5. Tracking your order

Once your order ships you’ll receive an email with a tracking number. Tracking may take up to 24 hours to become active.

6. Shipping address

Please double-check your address at checkout. We can’t be responsible for parcels delivered to an incorrect or incomplete address. If a parcel comes back to us for this reason, we’ll contact you to arrange re-delivery, which may involve an extra shipping charge.

7. Delays, lost or damaged parcels

If tracking hasn’t updated for several days, write to helpcustomersup@gmail.com and we’ll investigate with the courier. If your order arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging (see our Return & Refund Policy).